At Mandia Jewellery, we are proud to offer our customers the finest jewellery crafted with the utmost care and attention to detail. To ensure that you are completely satisfied with your purchase, we are proud to provide the following warranty policy for all of our items: Warranty Period: We believe in the quality of our work and stand behind it. That's why we offer a lifetime warranty*, covering any defects in material or workmanship, including lost accent diamonds up to 2.3mm. Our warranty also covers free cleaning and inspections for a lifetime**. We also offer free ring resizing within 6 months of purchase***. Exclusions: *This warranty does not cover wear and tear (including, but not limited to, ring bend, chain [under 2mm] breakage, earring post/backing loss or damage), any accidental breakage or misuse, loss or theft, or repairs/alterations made by third parties. Any repairs or replacements are deemed by our discretion. **Free jewellery cleaning depends on gemstone hardness. Some gems may be too soft to withstand professional cleaning and thereby will be unable to be cleaned professionally. (Note: any international orders or those unable to bring their jewellery in-person will be responsible for applicable shipping charges.) ***Free ring resizing excludes certain designs where the band cannot be easily cut to resize, such as eternity bands, rings with diamonds all the way around, certain rings using soft gemstones, etc. Limited to one free ring resizing only within 6 months. (Note: any international orders or those unable to bring their jewellery in-person will be responsible for applicable shipping charges.) We strongly recommend insuring any fine jewellery as part of your homeowner insurance or a stand-alone policy against loss, theft or damage. Warranty Claims: If you need to claim this warranty, contact us and we'll guide you through the process. Please describe the defect. We will then arrange for the item to undergo inspection and repairs. For any warranty that is not covered, such as accidental damage, a repair fee will be applied and we will get your approval before making any repairs. Note: any international orders or those unable to bring their jewellery in-person will be responsible for applicable shipping charges. Warranty Benefits: Our warranty provides you with the peace of mind that comes with knowing that you've made a wise investment. If you have any questions about this warranty, please don't hesitate to contact us at contact@mandia.ca We are confident that you will be thrilled with your purchase and proud to wear your custom jewelry for a lifetime. At Mandia Jewellery, we are also proud to offer our customers servicing, which includes professional cleaning and inspections on all Mandia Jewellery pieces free of charge for a lifetime. We recommend having your jewellery professionally cleaned and inspected every six months to one year. (Please note that any international orders or those who are unable to bring their jewellery to us in-person will be responsible for applicable shipping charges).

We are happy to offer international shipping to certain regions. Kindly get in touch with us at contact@mandia.ca to learn more about the countries we can ship to, details, etc.

Once your order is completed, shipping/delivery times are an additional 1-5+ business days after dispatching, depending on your region. Shipping times are approximate and may be subject to change. Please follow the tracking number provided to you to see delivery day/timeframe.

Most of our orders are shipped with FedEx or DHL. In the event of using another courier, we will notify you via email upon shipping. Almost every Mandia Jewellery delivery includes insurance on your piece with FedEx or DHL.

Canadian orders include duties. For orders outside of Canada, please note that there may be additional taxes and/or duties that you may be responsible to cover. Although we do our best to cover duties before dispatching, unfortunately, we do not have control over any additional charges, such as taxes/duties, as they vary from region. Mandia Jewellery is not responsible to cover any taxes or duties and cannot reimburse for any of these charges. Please contact your local customs office for more information.

Yes, all Mandia Jewellery orders require a signature upon delivery to ensure your creation safely arrives to its destination. Please make note of your delivery day and time frame under the provided tracking information to ensure the shipment is signed for. Mandia Jewellery is not responsible for any reimbursement if your order is not signed for and is returned to us/sender.

You are able to update or modify your shipping address as long as your order has not yet been shipped out. In the event of needing to change your shipping address, please reach out to us as soon as possible by emailing contact@mandia.ca and we will try our very best to make any adjustments for you. Note that if your order has already shipped, we are unable to make any changes and the parcel will deliver to the shipping address you initially indicated.

As all of our pieces are made-to-order, with many being custom-designed to meet your unique preferences, we are unable to accept exchanges, returns, or offer refunds. Each item is considered final sale. We deeply appreciate your understanding and trust in our craftsmanship.

Each of our pieces is made-to-order with care and precision. Once the design is confirmed, we’ll provide a general timeframe for completion. Typically, orders take approximately 4-6+ weeks to complete after design confirmation. You’ll receive a notification from us as soon as your order is finished. If shipping is required, delivery times may vary based on your location. Please allow approximately 1-5+ business days for shipping after your order has been dispatched.

We ask that any modifications or updates be made within 24 hours of placing an order by contacting us directly at contact@mandia.ca Notifying us with any updates/requests after this point may not be permissible or accepted as our jewellers will already be in the process of production/crafting your piece(s).

If we are shipping an order, you will receive a notification from us that your order has dispatched. This will include your tracking number and information.

Once an order is placed, we are unable to cancel it. Thank you for your understanding as we begin working on your piece promptly to ensure it meets our high standards of quality and craftsmanship.

We are happy to accept all major credit cards, including Visa, MasterCard, AMEX, and Visa Debit, as well as Interac, PayPal, e-transfer, and cash. Bank drafts or wire transfers are also accepted, if applicable.

Mandia Jewellery's default currency is typically in CAD (Canadian Dollars), but we can also accept USD (United States dollars).

At this time, unfortunately, we do not currently offer traditional financing or payment plans on most orders.

Yes! We are proud to offer and specialize in custom jewellery and have extensive knowledge with years of crafting pieces. For a custom jewellery quote, please fill out our form here or email contact@mandia.ca.

Creating custom jewellery begins with your idea or inspiration. We encourage you to gather pictures, sketches, or any references that capture the design you have in mind. From there, our designer can craft a custom 3D CAD rendering of your envisioned piece, giving you the opportunity to preview and get an idea of it before we move into production. We’ll keep you updated throughout the process to ensure your vision comes to life beautifully.

The wait time for a custom piece of jewellery really depends on the complexity of the individual piece. Although our jewellers work as efficiently as possible, wait times vary. Our custom jewellery quotation will also include an approximate completion date for your order. However, the average custom jewellery completion time is usually 4-6+ weeks after the custom design is confirmed, depending on the piece. We will do our best to keep you posted throughout production so you know which stage we are at.

Every custom piece of jewellery is entirely unique, and therefore prices vary. We try our best to accomodate everyone's budget. To receive a free custom jewellery quotation, please fill out our custom form here or email contact@mandia.ca.

We have repurposed many pieces of jewellery to recreate something entirely unique and beautiful, based on your unique vision. We are also happy to accommodate and use your own gemstone in a custom jewellery design, however some limitations may apply. If using your own gemstone(s), please know that while we take every precaution to handle it with the utmost care, even though the chance is very low, there may be a small risk of chipping/scratching/damage during the gemsetting stage depending on the stone's inclusions, fractures, hardness, etc. The chance of this happening is unlikely, but if it does happen we will not be responsible for it, so we like to keep our clients informed when bringing in their own stone. However, if the diamond and/or gemstone is purchased from us, we cover it, so there's nothing to worry about in the off-chance something may occur.

Our artisan jewellers are highly skilled and able to work with a vast array of materials. We do our own casting, so we can offer rose/white/yellow gold, along with platinum or silver. For gemstones, we are able to offer almost any type you are looking for, including natural and lab-grown diamonds, coloured precious and semi-precious gemstones and more.

For many orders we are able to offer engraving. However, the availability, placement and feasibility of engraving may depend on the design, size, and specifics of the piece. Please get in touch with us with more details, and we’ll be happy to discuss the possibilities for your engraving.

Fine jewellery is delicate and requires proper care to avoid damage. This means avoiding impact, pressure, chemicals, & extreme temperatures. Even gold, precious gemstones, and diamonds can be damaged by improper care. When putting on or taking off your ring, always grasp the band instead of the setting. If your ring feels tight, use soap and water to help it slide on/off. Use caution with necklaces, bracelets, earrings, etc. It's important to remove your ring and/or jewellery during certain activities or situations, such as exercise, sports, walking a dog, washing dishes, gardening, cleaning, moving furniture, working, sleeping, bathing, swimming, hot tubs, art/craft projects, and any activity that could result in an impact to your jewellery, extreme temperatures or pressure, or exposure to chemicals or creams and lotions. Pavé and small accent diamond settings require extra care, as the delicate prongs holding each diamond can be damaged easily. All fine jewellery requires diligent care, as do gemstones, which can be scratched and damaged easily. Always be cautious with your jewellery to avoid any accidents. For regular cleaning, you can use mild dish soap (free from dyes/chemicals) and warm water. Place your jewellery in the solution for 10-15 minutes, gently brush with an extra soft-bristle toothbrush, rinse in warm water, and repeat if necessary. This can be done as often as needed. Please inquire about the appropriate cleaning method as some gemstones are more delicate than others. Be sure to bring your jewellery to us once or twice a year for inspections and professional cleaning (if applicable). Please contact us for any questions, concerns or further details.

At Mandia Jewellery, we are committed to ethical sourcing. Many of our natural diamonds and gemstones are acquired from local suppliers in Toronto, ON, Canada, who adhere to the Canadian Export and Import of Rough Diamonds Act and The Kimberley Process (ensuring conflict-free stones). We are always dedicated to sourcing responsibly and ensuring the highest standards for our creations. For more information, please visit KP | KimberleyProcess

At Mandia Jewellery, we strive to be as sustainable and ethical as possible. We do our best to exclusively use ethical gold, which is sourced from artisanal and small-scale mining companies. We also work with reputable Canadian casting houses in downtown Toronto, ensuring that every creation aligns with our commitment to responsible sourcing.

Each Mandia Jewellery piece is handcrafted by our expert, artisan jewellers in downtown Toronto, Ontario, Canada. We are a Canadian company with all of our pieces made from start-to-finish in Toronto, Canada. As a Canadian company, we proudly serve countries around the world.

No! Our pieces are never gold plated or vermeil (which is a thicker plating). Almost every one of our pieces are crafted in white/yellow/rose gold or platinum, so you can wear our jewellery day and night with peace of mind. Note that our white gold and/or silver often has a rhodium plating finish added, which is a common practice to make your piece look whiter and brighter. Over much time, and depending on your skin's composition, the rhodium will fade. Please inquire about this and a member of our time would be happy to guide and assist you!

Yes! Our showroom is located downtown Toronto at 27 Queen St. E #804, Toronto, ON, M5C 2M6. We operate on an appointment-only basis. We love meeting our clients in-person (or virtually via Zoom meetings) to answer all of their questions, discuss jewellery and help with bringing visions to life. To schedule an appointment, please click here.

We do not offer any jewellery repairs to items that were not purchased from us.

For all information relating to our Privacy Policy please click here.

If you do not see your question listed here, please feel free to contact us directly with your query and a member of our team will get in touch with you as soon as possible.